Responsible Gaming

Index of contents

• Prevention of Underage Gambling
• Player Protection Tools
• Identifying and Assisting Problem Gambling
• External Support Networks

Online platform 1win is committed to providing a safe, fair, and responsible gaming environment for all our customers in Bangladesh. We define responsible gaming as a set of policies and practices designed to prevent and mitigate potential harm associated with gambling. Our core objective is to enable our customers to make informed choices about their participation in our gaming services and to provide them with the necessary tools for control. This policy outlines our framework for promoting responsible gaming.

Prevention of Underage Gambling

We enforce a strict zero-tolerance policy towards underage gambling. All customers must be 18 years of age or older to open an account. We employ robust electronic age verification (KYC) systems during registration. Any account suspected of being used by a minor will be immediately suspended pending investigation, and any winnings will be forfeited. We also encourage parents to use filtering software to prevent minors from accessing online gaming sites.

Player Protection Tools

We provide a comprehensive range of tools to help players manage their gaming activity. These tools are easily accessible within each user's account profile:

• Deposit Limits: Users can set financial limits on the amount of money they can deposit over a daily, weekly, or monthly period.
• Cool-Off Periods: Users can take a short break from gaming by activating a cool-off period, during which their account will be temporarily inaccessible for gambling and deposits.
• Self-Exclusion: For users who wish to cease gambling for an extended period, we offer a self-exclusion facility. This is a formal process that blocks account access for a minimum of six months and up to five years, or permanently. During this period, the user will also be removed from all marketing communications.

Identifying and Assisting Problem Gambling

While most players enjoy our services responsibly, we recognize that a small percentage may develop problems. We encourage users to self-assess their habits using the following checklist:

• Have you ever missed work or other obligations due to gambling?
• Has gambling ever caused financial difficulties for you or your household?
• Have you tried to stop or control your gambling without success?
• Do you lie to cover up the amount of money or time you have spent gambling?

If a user answers "yes" to one or more of these questions, we strongly advise them to seek help. Our customer support staff are trained to provide guidance on our responsible gaming tools and can direct users to professional help organizations.

External Support Networks

1win advocates for seeking professional help if a user feels their gambling is becoming problematic. We recommend the following internationally recognized organizations that offer free, confidential support and counseling:

• Gambling Therapy: An online service offering support in multiple languages.
• Gamblers Anonymous: A fellowship-based organization with local groups worldwide.

This policy is subject to periodic review and updates to ensure it remains effective and aligned with best practices. For assistance, please contact our 24/7 support.